Your best people are leaving, and you probably don't know why.
I spent nearly two decades in inside sales and operations, managing thousands of professionals. The insight that changed everything was understanding that losing one great person doesn't cost you one person's salary—it costs you 1.5 to 2 times that amount.
The math is brutal: recruitment, training, lost productivity, knowledge gaps, team morale. But the hidden cost is even worse. When high performers leave, they take relationships, institutional knowledge, and momentum with them.
What I discovered is that retention isn't about salary alone. It's about growth opportunities, clear career paths, and feeling valued. High performers don't leave money—they leave managers and stagnation.
The companies that crack retention invest in their people consistently, not just when someone's already resigning. By then, it's too late.